Skip to main content

Introduction

What is Break Ground​

Break Ground (Digital Adoption Platform) is a platform that delivers in-app guidance, analytics, and self-help capabilities for web applications. It consists of a lightweight JavaScript SDK that runs inside your application and a dashboard where content creators build and manage guidance content — no code changes required.

The SDK renders interactive overlays on top of your existing UI, evaluates targeting rules client-side, and tracks user behavior to surface actionable analytics.

Key Features​

  • Interactive Flows — Step-by-step walkthroughs that guide users through multi-step processes with tooltips anchored to UI elements.
  • Tooltips — Contextual hints attached to specific elements, displayed on hover or page load.
  • Beacons — Pulsing indicators that draw attention to new or underused features.
  • Surveys & NPS — In-app feedback forms and Net Promoter Score surveys to measure user satisfaction.
  • Announcements — Modal or banner-style notifications for product updates, maintenance windows, or promotions.
  • Task Lists — Onboarding checklists that track user progress through a set of required actions.
  • Self-Help — An embedded knowledge base widget that lets users search for help articles without leaving your app.
  • Journeys — Multi-flow sequences that guide users through extended onboarding or training programs over time.
  • Analytics — Page views, click tracking, flow completion rates, and funnel analysis available in the dashboard.
  • A/B Testing — Run experiments on different flow variants to optimize completion rates and user engagement.

How It Works​

  1. Install the SDK — Add a <script> snippet to your application. The SDK loads asynchronously and does not block page rendering.
  2. Create content — Use the BreakGround dashboard and Chrome Extension to visually build flows, tooltips, surveys, and other content types.
  3. Target audiences — Define rules based on user properties, URL patterns, device type, or custom events to control who sees each piece of content.
  4. Publish — Content goes live immediately. The SDK fetches the latest published configuration on each page load.
  5. Measure — Review analytics in the dashboard to understand adoption, identify drop-off points, and iterate on your content.

For installation instructions, continue to the Quick Start guide.